FREQUENTLY ASKED QUESTIONS
HOW TO MAKE AN APPOINTMENT?
SCHEDULING ONLY BY WHATSAPP NUMBER 969 113 006
The flow of appointment requests is very high! By managing appointments via WhatsApp, we are able to offer a personalized service from the first contact.
WE DO NOT BOOK VIA INSTAGRAM OR FACEBOOK
Our idea is to centralize your requests on WhatsApp, to respect the order of the arrival appointment requests.
SUBMIT YOUR REQUEST ONLY ONCE
Why? So that it is possible to respect the order of the arrival requests and open messages from bottom to top (from oldest to newest). In order to be fair and not forget anyone.
HOW DO I GET AN EVALUATION?
ARE THE ASSESSMENTS FACE-TO-FACE?
It is not possible to make a review through social media, by phone or in a photo. It is through touch that we assess the real condition of the hair, and if it needs a strand test for a more detailed analysis of its resistance.
WE NEED TO KNOW THE HISTORY OF YOUR HAIR
Only through a conversation will we be able to understand your hair history, profile and goal, and it will be from that moment that we will make our suggestions and reach a final decision.
HOMECARE SUGGESTIONS ARE ALSO FACE-TO-FACE
Although we work with one of the best brands in the world… The investment in hair care products should be right for you in order to be effective (and not have the opposite effect, i.e. instead of helping/making the situation worse). Hair needs change over time. We need to analyze if there is a change in the structure of the yarn and identify it.
RIGHT INVESTMENT = EFFICIENCY
Most of you come with many dreams and we help you define the best way to make them come true. Evaluations are not paid, can be scheduled by WhatsApp or you can come to the salon and wait for a break in our service.
HOW TO GET A BUDGET?
The choice of protocols follows an order according to the client’s needs, which starts with a conversation/briefing until the final goal. The health of the hair always comes first and only then the color. Never the other way around. And we never skip steps.
COLOUR DEPENDING ON CUT
Talking face-to-face about color and cut is very important, as there is a very strong connection between the two. We also take into account other factors: personality, skin and eye tone, the client’s lifestyle…
FINAL GOAL
In addition to prioritizing reconstruction and hydration treatments, we help with all hair styling so that it is a choice that makes you feel unique, more beautiful and that better promotes extended maintenance over time. The choice is always yours and we adapt it to you. It will always be made in a personalized way. This is our concept.
Our protocol and final goals are very particular and so there are some answers that we can give when evaluating the hair in person.
BRUNA SANTANA TEAM
BS PHILOSOPHY | PERSONALIZED SERVICE
We have developed a unique approach over the years, seeking to simplify the daily lives of our clients and all the women who come to us. Initially conceived and improved over time by our mentor, our technique has evolved to come to life in its own space.
RECOGNIZING THE NEED FOR A BS TEAM
The growing demand and the desire to reach more people made it imperative to form a team that could apply the same technique with the precision characteristic of its founder. Today, we pride ourselves on being a cohesive team, working as one to realize the brand’s vision.
TRUST & SAFETY | UNITY IN TECHNOLOGY
The BS Team is constantly improving to ensure that its clients enjoy stunning hair and experience a unique experience designed by Bruna Santana, and entrust their hair to her team. We ensure that every request is handled with the confidence and competence it deserves. Trust our professionals; Your hair is in good hands.
We sincerely thank you for your trust and affection. We are here to make your experience as special as possible.
